Requirements

experience working with people and strong communication skills;
ability to work in a team;
decision-making skills; 4ability to apply creative/innovative solutions in your work;
willingness to learn and pursue professional development;
previous experience in this field or a related field is a plus;
basic understanding of personal computers and the Windows operating system.

Responsibilities

providing technical support to users online and by phone to resolve issues with PCs, software, printers, and networks, as well as offering assistance via remote access tools;
providing advisory support (guidance) to users regarding the use of IT services, basic settings, troubleshooting common errors, and explaining technical issues in a way that is accessible to non-technical users;
ensuring compliance with information security policies, controlling access to resources, and conducting basic educational outreach with users. Responding to security-related incidents in accordance with internal procedures;
systematizing and updating solutions to common problems to provide rapid support to users and the team;
working with Active Directory, managing account data;
working with the ticket system, monitoring completed tickets, and completing documentation.

the opportunity to serve under contract or through mobilization until the end of martial law;
the opportunity for active-duty service members to transfer from other units;
provision of high-quality, modern equipment and technical support;
service at training grounds, at the unit’s permanent deployment sites, and in field conditions;
basic pay ranging from 25,000 to 127,000 UAH, depending on duties and place of service;
ongoing medical, psychological, and social support;
free medical treatment and rehabilitation;
regular training with professional instructors to improve combat skills;
free access to training programs and lecture materials.

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